Customer Service Advisor – Temp

As a customer service advisor, you will provide excellent customer service and Multipanel product advice to existing and prospective customers.

 (Fixed Term Contract - 6 months)

ROP: £12.60 per hour

• Inbound calls from new and existing customer, answering their general enquiry, providing product information and preventing the need for unnecessary repeat contact
• Accurate order processing
• Liaising with other departments
• Work as part of a team supporting the delivery of Contact Centre KPIs
• Any additional duties as required by the business
• Serve trade desk customers face to face when required in a polite professional and courteous manner

 

Sills and Experience:

Essential:

• Minimum of 2 years’ work experience within a Contact Centre or Customer Service environment
• Minimum of 1 years’ work experience within an administrative role

Desirable:

• Previous Epicor system experience

Essential Qualifications: 

• Educated to National 5 level or equivalent, including Mathematics and English

Competencies:

Teamwork:

• Friendly, approachable, cooperative, and assists others when required.
• Shares knowledge, ideas and concerns with other members of the team and across the organisation.
• Helps when seeing others being overwhelmed with work or unable to solve a problem.
• Respects cultural differences and different opinions.

 

Flexibility:

• Responds effectively to changing circumstances.
• Adjusts tasks and priorities when required.
• Demonstrates willingness to change ideas or perceptions based on current information or contrary evidence.
• Open to new ideas and listens to other people’s points of view.

 

Customer service

• Treats all clients with respect and cultural awareness.
• Accepts responsibility for mistakes, apologises, and makes suitable and timely amendments.
• Takes pride in delivering the highest level of customer service

 

Organisational skills

• Ensures a clear understanding of the desired result, if unsure, asks for clarification.
• Can work independently and prioritise their workload.

 

Communication

• Present and discuss views effectively, through formal, informal, written and spoken communication, adjusting style to suit the audience.
• Actively listens to co-workers and customers to gain a better
  understanding of their concerns and needs.

Attention to detail

• Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts ensure client expectations are met and exceeded.
• Maintains properly equipped work area.

Problem solving

• Acknowledges when does not know something and takes steps to find out.
• Can recognise potential problems and report issues to their manager.

Continuous improvement

• Constantly seeks ways to improve processes, products, or services.
• Seeks out/engages in continuous learning opportunities that develop self and expands organisational intellectual capital.
• Uses feedback from co-workers and clients to continuously improve service

Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.

• Discretionary annual bonus scheme.
• 33 days annual leave (includes public holidays), with the opportunity to purchase additional days.
• Flexi hours – with a 3’oclock finish on a Friday!
• Healthcare cash plan.
• Bike to work scheme.
• On-site parking.
• Staff discount.
• Sharesave – an opportunity to purchase company shares.

 

If you're interested in this position, please apply using the form below.

APPLY ONLINE