Customer Service Advisor

An exciting opportunity has arisen for a Customer Service Advisor at Grant Westfield Limited, the company behind the UK’s leading bathroom panel brand, Multipanel. Reporting to the Customer Service Manager.

This role is responsible for helping our customers succeed, by providing commercial & service support. A key part of this is to provide excellent customer service and Multipanel product advice to existing and prospective customers.

Working pattern is 08:00 - 16:00 / 09:00 - 17:00 on a weekly rotation (36.5 hours), Monday to Friday (30 min unpaid Lunch Break).

ROP is £12.00 per hour. 

Include but are not limited to:

• Inbound calls from new and existing customer, answering their general enquiry, providing product information and preventing the need for unnecessary repeat contact
• Accurate order processing
• Liaising with other departments
• Work as part of a team supporting the delivery of Contact Centre KPIs

• Experience within a Contact Centre or Customer Service environment
• Previous Epicor system experience desirable but not required.
• Educated to National 5 level or equivalent, including Mathematics and English.
• Takes pride in delivering the highest level of customer service.
• Present and discuss views effectively, through formal, informal, written and spoken communication, adjusting style to suit the audience.

Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.

• Rewarding and competitive remuneration package
• Health Cash Plan
• 33 days annual leave with the opportunity to purchase additional days.
• Cycle to work scheme
• Life insurance
• Sick pay
• On-site parking
• Staff Discount
• Sharesave options

If you are interested in this position, please send a CV and covering letter to Hazel Edment HR Manager: HR@grantwestfield.co.uk, indicating your salary and possible start date.  We look forward to hearing from you.

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